Shipping policy

Processing

Orders are prepared within 1 to 3 business days. Orders placed at the weekend or on a public holiday are handled on the next business day. You receive an email with tracking as soon as your parcel is on its way.

Delivery times

Our pieces are shipped from our partner warehouse abroad. Most orders arrive within 2 to 4 weeks after dispatch. Delivery times are estimates measured from dispatch, not from the moment you order, and customs checks or peak periods can add time.

Delivery within 30 days

Unless we have agreed otherwise with you, we deliver within 30 days of your order. If we cannot, you may give us a reasonable extra period, and if we still cannot deliver, you may cancel and we will refund you in full without delay.

Shipping costs

Shipping costs are calculated at checkout and shown before you confirm your order.

Import duties and taxes

Orders delivered within the European Union include VAT and no further charges apply on delivery. For deliveries outside the EU, import duties and local taxes may be charged on arrival and are payable by the recipient. We cannot predict these and they are not included in our prices.

Tracking

You receive a tracking link by email. It can take a few days before the first scan appears, which is normal for international shipments.

Incorrect addresses

Please check your address at checkout. We cannot redirect a parcel once it has shipped. If a parcel returns to us because the address was wrong or incomplete, we will contact you to arrange a new shipment at your cost.

Delayed or lost parcels

If your tracking has not updated for more than 10 business days, email info@solenarion.com and we will open an investigation with the carrier.

Until your parcel is delivered, the risk of loss or damage is ours. As an EU consumer, risk passes to you only once you, or someone you nominated, physically receives the goods.

Split shipments

If you order several items they may arrive separately and at different times. You are never charged extra for this.